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Teleperformance entra nel mercato dell'outsourcing dei servizi dei centri di assistenza "Face-to-Face" grazie all'acquisizione del 50% del capitale di TLScontact

Parigi, 20 gennaio 2010 - Teleperformance, leader mondiale sul mercato dei centri di contatto in outsourcing, entra nel segmento dei centri di contatto"Face-to-Face" attraverso l'acquisizione del 50% del capitale di TLScontact.

Attualmente TLScontact gestisce i centri "Face-to-Face" che si occupano in outsourcing dell'elaborazione delle richieste di visti per conto delle amministrazioni e dei servizi pubblici in Europa, Asia, Africa settentrionale e Medio Oriente. La societ? si avvale di una propria suite di software di gestione delle interazioni, che garantisce un controllo step-by-step della procedura e rispetta i pi? severi standard di sicurezza esistenti.

Daniel Julien and Jacques Berrebi, Teleperformance global leaders, commented:

"Teleperformance is the worldwide leader in the contact center market and today most of our interactions are done over the phone and on the web. Our real expertise is to effectively manage the customer and citizen experience for our clients, both in the private and public sectors. This expertise is deployed across all media, which is why we have a natural interest in face-to-face contact centers."

Teleperformance discovered the high level of professionalism, efficiency, and data security of the TLScontact outsourced solutions and how they are able to significantly improve the "visa process" to facilitate the work of the embassies. Therefore, we decided to partner with them to help TLScontact boost its own development."

Bertrand Weisgerber, a TLScontact managing partner, added:

"TLScontact provides safe and efficient solutions to its clients thanks to its proprietary, dedicated suite of interaction management software, and to its expertise in data security management, including encrypting, privacy protection, biometrics, control systems.

The solutions implemented for our existing clients receive an extremely high index of satisfaction, and we operate not only in the field of the visas processing, but in all kind of "face-to-face" process outsourcing. For example, we very recently organized the H1N1 vaccination system for the expatriates of a European government.

When we decided to find a partner to grow significantly faster, our natural first choice was Teleperformance. We are extremely confident that the combination of Teleperformance global strength and our very specific expertise will bring the most attractive and reliable solutions to address the evolving needs and opportunities of our market."

About TLScontact

TLScontact has been developing for a few years a new and innovative concept of Customer Relationship Management, aimed to facilitate the relation between an individual and an institution, wherever there is need to establish a face-to-face contact, through dedicated service centers.

Both the individuals, who get a personalized high-class service, and the institutions that get significant productivity gains, take full advantage of TLScontact approach.

As an example, TLScontact is the leading European company in delivering visa application services to diplomatic missions in Asia, Middle East and North Africa. Such activity request a high level of security (biometrics capture, personal data collection, passport handling...), combined with a seamless sense of service.

TLScontact aims to develop its innovative approach for local and central government agencies, health, utilities, as well as large private organizations all over the world.

www.tlscontact.com

info@tlscontact.com

About Teleperformance

Teleperformance (NYSE Euronext Paris: FR 0000051807), the # 1 global leader in managing the customer experience in the outsourced contact center market, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2008, the Teleperformance Group achieved E1.784 billion revenues (US%24;2.6 billion - average exchange rate at December 31,2008: E1 = US%24;1.46).

The Group operates about 82,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 268 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

www.teleperformance.com

Contacts

Teleperformance

Michel Peschard

Finance Managing Director, Board Member

+ 33 1 55 76 40 80

info@teleperformance.com

LT Value - Investors Relations and Corporate Communication

Nancy Levain / Maryline Jarnoux-Sorin

+ 33 1 44 50 39 30 - + 33 6 72 28 91 44

nancy.levain@ltvalue.com / maryline.jarnoux-sorin@ltvalue.com

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