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Teleperformance apre il settimo centro di contatti nelle Filippine

Quezon City, Filippine - 28 gennaio 2010 - Teleperformance, leader mondiale sul mercato dei centri di contatto in outsourcing, ha annunciato oggi l'imminente apertura del suo settimo centro nelle Filippine, al fine di soddisfare la crescente domanda dei suoi servizi. Il centro diventer? operativo a maggio 2010.

Situata a SM Fairview, Quezon City, questa modernissima struttura sar? in grado di ospitare 1.200 postazioni di lavoro, portando a oltre 8.500 il numero totale di postazioni di lavoro nelle Filippine e a oltre 13.000 il numero complessivo di dipendenti di Teleperformance nel paese.

Teleperformance is one of the pioneers of contact center outsourcing in the Philippines, with the company's first Philippines operation established in 1996. The company has a worldwide network of over 250 contact centers that leverage leading-edge technologies and high quality agents to deliver outstanding support to over 1,000 clients globally.

"The new first class facility in Quezon City provides our Philippines operations with yet another strategic location designed to leverage additional talent pools to meet the demands and standards of quality for both Teleperformance and its partners," stated David Rizzo, President of Teleperformance Asia Pacific.

"Teleperformance has generated unparralleled results in the Philippines. We're thrilled to expand our presence there," notes Dominic Dato, Executive Chairman of Teleperformance USA. "I thank all of our employees based in the country for delivering such success to our clients."

"The combination of offshore and domestic contact centers is part of our strategy to provide a full suite of top-quality business solutions to our clients. We are excited to continue that trend with the expansion of our business in the Philippines," added Brent Welch, CEO of Teleperformance USA.

This newest center will offer a broad range of support, including customer service and advanced technical help desk services to a variety of clients via inbound voice calls, e-mail, and Web chat.

About Teleperformance

Teleperformance (NYSE Euronext Paris: FR 0000051807), the # 1 global leader in managing the customer experience in the outsourced contact center market, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2008, the Teleperformance Group achieved E1.784 billion revenues (US%24;2.6 billion - average exchange rate at December 31,2008: E1 = US%24;1.46).

The Group operates about 82,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 268 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

www.teleperformance.com

Contacts

Teleperformance
Michel Peschard
Finance Managing Director, Board Member
+ 33 1 55 76 40 80
info@teleperformance.com

LT Value - Investors Relations and Corporate Communication
Nancy Levain / Maryline Jarnoux-Sorin
+ 33 1 44 50 39 30 - + 33 6 72 28 91 44
nancy.levain@ltvalue.com / maryline.jarnoux-sorin@ltvalue.com

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